PinnedBarry DevonThe Startups’ Guide to Customer Success SoftwareWho this article is for:Jun 11, 2021Jun 11, 2021
Barry DevonList of Customer Success Software Providers with Transparent Pricing in 2022.Did you know there are now over 30 dedicated Customer Success platforms! This makes the challenge of evaluating your options quite…Feb 16, 2022Feb 16, 2022
Barry Devon5 Distraction Crushing Ideas for CSMsManaging customers can be all-consuming work. It doesn’t help that the online world is conspiring to steal your attention away and cripple…Jan 25, 2022Jan 25, 2022
Barry DevonHow to Succeed with a Small Customer Success TeamWhether you are an Enterprise SaaS looking to manage staffing costs or a rocketship startup with a tsunami of customers and few resources…Nov 9, 2021Nov 9, 2021
Barry DevonWhat is Customer Success anyway?In SaaS, REVENUE COMPOUNDS, this is the 9th wonder of the world (the 8th is compound interest — according to Warren Buffett) i.e. If you…Oct 18, 2021Oct 18, 2021
Barry DevonBuying Customer Success Software? Who Needs to Be Involved?Implementing a Customer Success platform will resonate across the business so the CEO should make the ultimate call on where to invest but…Oct 11, 2021Oct 11, 2021
Barry DevonIs the Customer Journey Over?Customer journey modelling and a belief in the efficacy of applying a structured journey to customer engagement through time is deeply…Oct 6, 2021Oct 6, 2021
Barry DevonAs a Startup: How quickly can we implement a Customer Success Platform?As a startup you don’t have the luxury of behaving like an Enterprise business and spending months (or longer) on implementing software…Sep 24, 2021Sep 24, 2021
Barry DevonWe are a small SaaS startup, do we need a dedicated Customer Success Solution?Maybe, maybe not, but the fact that you are a Startup is not the reason to avoid it.Sep 16, 2021Sep 16, 2021
