PinnedBarry DevonThe Startups’ Guide to Customer Success SoftwareWho this article is for:7 min read·Jun 11, 2021----
Barry DevonList of Customer Success Software Providers with Transparent Pricing in 2022.Did you know there are now over 30 dedicated Customer Success platforms! This makes the challenge of evaluating your options quite…4 min read·Feb 16, 2022----
Barry Devon5 Distraction Crushing Ideas for CSMsManaging customers can be all-consuming work. It doesn’t help that the online world is conspiring to steal your attention away and cripple…2 min read·Jan 25, 2022----
Barry DevonHow to Succeed with a Small Customer Success TeamWhether you are an Enterprise SaaS looking to manage staffing costs or a rocketship startup with a tsunami of customers and few resources…4 min read·Nov 9, 2021----
Barry DevonWhat is Customer Success anyway?In SaaS, REVENUE COMPOUNDS, this is the 9th wonder of the world (the 8th is compound interest — according to Warren Buffett) i.e. If you…2 min read·Oct 18, 2021----
Barry DevonBuying Customer Success Software? Who Needs to Be Involved?Implementing a Customer Success platform will resonate across the business so the CEO should make the ultimate call on where to invest but…2 min read·Oct 11, 2021----
Barry DevonIs the Customer Journey Over?Customer journey modelling and a belief in the efficacy of applying a structured journey to customer engagement through time is deeply…4 min read·Oct 6, 2021----
Barry DevonAs a Startup: How quickly can we implement a Customer Success Platform?As a startup you don’t have the luxury of behaving like an Enterprise business and spending months (or longer) on implementing software…3 min read·Sep 24, 2021----
Barry DevonWe are a small SaaS startup, do we need a dedicated Customer Success Solution?Maybe, maybe not, but the fact that you are a Startup is not the reason to avoid it.2 min read·Sep 16, 2021----
